Legal
The agreement governing your use of ClientPulse.
Last updated: 26 April 2026
These terms govern your use of ClientPulse (the “Service”), provided by ClientPulse. By creating an account or using the Service, you agree to these terms.
ClientPulse is a customer relationship management platform with WhatsApp messaging, scheduling, invoicing, and AI-assisted features. We may add, modify, or remove features over time. Material changes affecting how you use the Service will be communicated in advance.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at hello@clientpulse.co.za if you suspect unauthorised access.
The Service is offered on a monthly subscription. Pricing is R799 for the first month, then R1 100/month thereafter. All fees are billed in ZAR via PayFast and are inclusive of VAT where applicable.
You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; no pro-rata refunds for partial months. We may suspend or terminate accounts for non-payment, abuse, or breach of these terms.
You agree not to use the Service to: send spam or unsolicited bulk messages in violation of WhatsApp Business policies, transmit malicious code, harass or threaten any person, infringe intellectual property rights, or violate any law. You are responsible for the lawfulness of messages you send through the Service.
You retain all rights to data you and your customers submit to the Service. We process your data on your instructions to operate the Service, as further described in our Privacy Policy and POPIA Notice. You grant us a limited licence to host, process, and display your data solely for the purpose of providing the Service.
Use of WhatsApp through the Service is subject to WhatsApp’s Business Messaging Policy. Repeated violations or high block rates may result in restrictions to your messaging capacity by WhatsApp directly. We will pass through such restrictions and may take additional action to protect platform health.
We aim for high availability but do not guarantee uninterrupted service. We perform maintenance and may experience outages affecting third-party providers (WhatsApp, email, payments). We are not liable for downtime caused by such providers.
The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated content (drafts, summaries, suggestions) is informational and you remain responsible for reviewing it before use.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the fees you paid for the Service in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
We may revise these terms from time to time. Material changes will be communicated by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.
These terms are governed by the laws of the Republic of South Africa. Any dispute is subject to the exclusive jurisdiction of the South African courts.
Questions about these terms: hello@clientpulse.co.za.
Start at R799 your first month (R1 100/month after) — a 24/7 AI receptionist that never sleeps, never forgets, and sounds exactly like you.